Conveyancing searches and asset pipe plans may be ordered online through this website and paid for using a debit/credit or if you have a trading account with us, on invoice.

To order online simply choose the "Order Now" menu option, Choose your searches and then follow the process.

Our current conveyancing report prices including vat but excluding any bundle or digital mapping discounts, may be viewed here.

Accurate order costings are presented during the ordering process or you can generate a quote for an accurate search bundle cost for a residential property using our online quote generator.

The turnaround times of conveyancing search reports depends upon the provider and varies with workload and if queries are raised or not.

The typical turnaround times for the different types of searches are as follows:

• CON29DW Residential: within 24 hours
• CON29DW Commercial: within 3 days
• Environmental reports: within 24 hours
• Coal Authority: within 24 hours
• Local Authority reports: turnaround times vary by Local Authority, upon ordering you will be given an estimated turnaround time

We always recommend that you send a plan with every conveyancing search order and is essential when the property is a new build or plot.

If a plan is not available, grid references are always helpful.

The plan does not need to be an Ordnance Survey plan, just a clear plan with the boundary of the property clearly marked.

When ordering local authority searches, a plan will be needed on all occasions.

SafeMove offers the option of an account facility that issues invoices on a weekly or monthly basis.

To set up a Trading Account we ask for a trading history with SafeMove showing a minimum monthly volume over a 3 month period.

To request an account with us, contact your account manager or give us a call on 0333 220 6664 during office hours.

In the first instance, please call our team on 0333 220 6664 with your order reference.

Please be aware that if the order has already been completed by us or has been ordered from a third party, unfortunately we may not be able to cancel it.

Please review our Cancellation Policy for further information.

SafeMove cannot provide copies of Section 104 agreements.

In the first instance we would suggest contacting the Developer for a copy of the Section 104 agreement, as we are unable to supply copies to third parties without the consent of the Developer.

If you can provide written confirmation from the Developer allowing the document to be copied, Yorkshire Water's Developer Services team can provide a copy of the agreement to you.

The cost for the agreement is £74.00 for the agreement or £110.00 for the agreement and plan. Yorkshire Water's Developer Services Team accept payment with a debit/credit card or via the BACS system.

Your application should be made to:

Yorkshire Water Services,
Developer Services,
Sewerage Technical Team,
PO BOX 52,
Bradford, BD3 7AY.

Contact them online here.

Prices correct as of 1st April 2024.

If you would like more information or answers to questions about your search results then please call our friendly and helpful team of search advisors on 0333 220 6664 (9am-4pm, Mon-Fri).

Alternatively email our team on safemove@yorkshirewater.com with details of your query and we will come back to you.

Please quote your case reference number or the address of the property in question if you email us.

Not specifically, all search orders are given the same high priority.

However, if you are under pressure from your client to complete on a transaction quickly and feel that your searches are suffering from delays, please call one of our helpful and friendly search advisors on 0333 220 6664 who will do their upmost to resolve the matter and return your searches to you quickly.

Sample reports of all our searches can be downloaded from an individual products' details page.

For example, to download a sample of our CON29DW Residential report, go to its product page here, the click on the 'Download sample report' button on the right of the page. 

If you or your client feels that the water, sewerage or surface water drainage connection details in the CON29DW report for their new property are incorrect, please contact one of our helpful team members either by email (safemove@yorkshirewater.com) or telephone (0333 220 6664).

We'll cross-check the property's connection details with Yorkshire Water and if necessary, arrange a site visit to verify them.

If corrections are needed, we'll reissue an amended report free of charge.

Exact charges vary according to water usage which is generally linked to the number of people occupying the property. 

Yorkshire Water have published guidance and an online calculator on their website here. When your client calls Yorkshire Water (0345 124 2424) to set up a new account for their property, they will be given a payment schedule according to their circumstances.

The short answer is generally yes.

They should contact Yorkshire Water for more details on 0345 124 2424.

To check if the switch is worthwhile for them, there's a calculator on the CCW website and more details about switching on Yorkshire Water's website here.

If you're looking a quote for searches related to a residential property, then you can use our online quote calculator. Using the property's postcode, simply follow the process from this page and you'll be presented with prices for your chosen searches which you can then download as a PDF.

If you require a price quotation for a commercial property address, this will need to be generated manually due to the nature of commercial searches and the land area required. In such cases please get in touch with our team.

To order your searches or asset plans by post, please follow these steps:

• Check the price of the product you want to order.
• Write a UK cheque for the total amount, including VAT. Make it payable to Yorkshire Water Services Ltd.
• Write a covering letter with your order details. Remember to include your name, address, phone number and email. If you have a plan of the property or area to be searched or mapped, then please include that with your order. 
• Send your cheque and letter to our postal address:
  SafeMove, PO Box 99, Yorkshire Water, Bradford, BD3 7YB

Yorkshire Water only displays and keeps records of the public water and sewer assets that it owns and has plotted.

Private water and drainage pipes around a property are not kept.

On the whole, local councils do not hold location details of private sewers or drains. If the property is newly built then the developer may have location records of the sewers on that development.

If information is not available, then a drainage survey would need to be undertaken to locate the sewers around a property.

Contractors who undertake such survey work may be found through an internet search or on the WaterSafe directory.

SafeMove offer a number of sewer and water mains plans of Yorkshire Water's pipes. The two most popular products are:

• Sewer and Water Plans (via email). Contains a separate copy of the clean water public assets and sewer assets owned by Yorkshire Water. Delivered by email as a PDF document.
• Sewer and Water Plans with depths (via email). Contains a separate copy of the clean water public assets and sewer assets owned by Yorkshire Water with, where they are available, the invert depths of the sewers within the plotted area. 

Please be aware that Yorkshire Water's plans only display the public water mains and sewers that it owns and has plotted.

Private water and drainage pipe plans around a property are not kept or shown.

If you'd like confirmation that your plans will display Yorkshire Water's assets or where specified, 'depths' before you purchase them, please give our friendly search advisors a call first on 0333 220 6664 (9am-4pm, Mon-Fri)

Sewer and water mains plans that are ordered online will be returned within a few minutes of ordering by email as a PDF attachment unless otherwise stated.

Plans that contain 'Depths' display the sewer depths only, not water mains and only so, when such information is available.

Members of the public may view Yorkshire Water's sewer and water mains plans using our publicly accessible mapping-terminal.

This is located at our offices in Bradford. The terminal is open to the public between 9am and 4pm (last appointment 3.30pm), Monday to Friday and displays the water and sewer pipes that Yorkshire Water are responsible for and have plotted. 

Please note that private water and drainage pipe plans around a property are not kept.

Bookings for this terminal can be made up to up to 7 days in advance using our online booking portal.

If you require a copy of Yorkshire Water's pipe and sewer plans around a property, then these may be purchased online here. Choose either of the Sewer and Water Plans (via email) options.

To order your searches or asset plans by post, please follow these steps:

• Check the price of the product you want to order.
• Write a UK cheque for the total amount, including VAT. Make it payable to Yorkshire Water Services Ltd.
• Write a covering letter with your order details. Remember to include your name, address, phone number and email. If you have a plan of the property or area to be searched or mapped, then please include that with your order. 
• Send your cheque and letter to our postal address:
  SafeMove, PO Box 99, Yorkshire Water, Bradford, BD3 7YB

Our website is designed to function correctly in the latest versions of Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox desktop browsers.

Microsoft's Internet Explorer is not supported.

Users of mobile devices including Android and IOS operating systems, are able to browse the content and pages on our website.

However at this time, they may not be able to plot properties or parcels of land using our mapping tool that is presented during the purchasing process.

In this case a desktop computer and browser should be used to order searches or asset pipe plans. 

We are aiming to make our website fully compatible with mobile devices in future updates.

Users of mobile devices including Android and IOS operating systems, are able to browse the content and pages on our website.

However at this time, they may not be able to plot properties or parcels of land using our mapping tool that is presented during the purchasing process.

In this case a desktop computer and browser should be used to order searches or asset pipe plans. 

We are aiming to make our website fully compatible with mobile devices in future updates.

SafeMove believe it's important to recognise individuals who deliver excellent service.

We do this through The WOW! Awards employee recognition programme.

If you've been wowed today by the service from one of our team, why not share the great experience you have received by nominating them for a WOW! Award and we'll pass on your thanks and celebrate it with them.

To nominate a member of our Team for a WOW! Award please follow this link and complete the online form.

SafeMove maintains both a Complaints Procedure and Customer Charter, both of which can be referred to in case of difficulties.

Should customers have a complaint against SafeMove, in the first instance we would encourage you to speak to one of our managers on 0333 220 6664 (9am- 4pm, Mon-Fri).

Our business hours are 9am to 4pm, Monday to Friday.

Our phone line (0333 220 6664) is open between 9am and 4pm each day and our publicly accessible mapping terminal - that allows the viewing of Yorkshire Water's asset pipe plans, is available for booking between 9am and 4pm (last appointment 3.30pm), each weekday.

We are closed on a Saturday and Sunday and on Bank/Public Holidays.

Orders may be placed through this website 24 hours per day, 365 days a year.

Our main telephone number is 0333 220 6664 which means it is a non-geographical number (NGN).

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. As such, our 0333 isn't a premium rate number.

More information on these numbers can be found on Ofcom's website with details of their charges being explained here.

Orders through this website may be paid for by using a debit or credit card (we do not accept American Express cards).

We use PayPal as our online card payment processing provider, however a PayPal account is not needed to make a payment with your card.

If you do have a PayPal account linked to your bank account or card, you can of course, use that as payment through this site if you prefer.

Trading account customers may pay on account and will be invoiced in arrears either on a monthly or weekly basis. Such customers may settle their invoices by BACS transfer or through a variable weekly or monthly direct debit.

Unfortunately, we do not offer a daily drawdown service.

We accept payment by UK cheque for all our services, made payable to Yorkshire Water Services Ltd and sent to our postal address:

SafeMove
PO Box 99,
Yorkshire Water,
Bradford, BD3 7YB

Please note, we are unable to accept card payments over the phone.

If you have difficulty paying through this website using your card, please call our finance team on 0333 220 6664 (lines open: 9am - 4pm Mon to Fri) and they will send you a card payment link by email.