Through our Customer Charter, customers will be able to understand what they can expect from us and the framework of our Customer Promise and Purpose.

Our Customer Promise and Purpose

  • We're easy to deal with.
  • We're friendly and helpful.
  • We get it right first time.

What you can expect from us

  • To make me feel I am important to you.
  • You are the experts; I trust you to deliver accurate search results.
  • To respond to my queries quickly and solve my problems.
  • Be clear about what you can and can’t do for me.
  • To take ownership, be proactive, helpful and communicate with me.

Our Customer Charter

Forming part of SafeMove's Customer Charter, our Customer Promise and Purpose underpins what you can expect from us.

Download SafeMove's Customer Charter

A copy of our eleven point Customer Charter which is outlined below, may be downloaded from the following link [PDF] or by clicking on the image above.