This Website, including the Client Login Zone, is operated by Yorkshire Water Services Ltd (registered company number 02366682 whose registered office is Western House, Halifax Road, Bradford, BD6 2SZ, VAT Number 500555780).

Terms and Conditions of Use of Website

Any reference to SafeMove on the Website or contained in these terms and conditions means Yorkshire Water Services Limited t/a Safe-Move. Any reference to the Website includes the Client Login Zone. By using this Website, you agree to accept and be bound by these terms and conditions. The Website may be used for information and for non-commercial purposes only. You agree to use the Website responsibly and agree not to:-

  • Transmit material of a racist, obscene or otherwise derogatory or inappropriate nature
  • Maliciously interrupt or damage our services
  • Use the Website for any fraudulent or illegal purpose.

SafeMove Client Login Zone

In order to gain full access to the SafeMove Client Login Zone you must complete the registration process by providing us with your name, address, contact telephone number, email address, and password. You must hold a valid and recognised email address to use certain Safe-Move services. It is your responsibility to ensure that this email address is both accurate and valid and remains so. If you change your e-mail address, you should let us know immediately through the Safe-Move Customer Portal. By completing the registration process and each time you use your email address and password to log into the Client Login Zone you are authorising us to carry out all the instructions you have given us on this Website.


You will only be granted access to use the Client Login Zone if you log on with your email address and password. Do not share your password with anyone else, even our customer services advisors. We will never ask you for your email address by phone, email or mail. Keep your details safe and please do not write them down. If you think that somebody may know your password you can change it immediately once your have logged into the Client Login Zone. To reactivate any blocked accounts you will need to call us on the number identified in the “Contacting Us” section.

Unused, Lapsed and Duplicate Accounts

We retain the right, in our absolute discretion, to refuse access to, disable or discontinue any element of the Website service at any time, without prior notification and without provision of reasons why. We retain the right to delete or remove online accounts where we deem them to have been misused, duplicated, dormant, or invalid for a period of time. Where possible we will contact you by email when we discontinue any accounts. If we close or delete your online account, you can ask us for a new account at any time.

Contacting Us

If you are experiencing problems with using the Website you can call us on 0333 220 6664

Transactions Concluded Through Our Website

Contracts for the supply of goods or services or information formed through our website or as a result of visits made by you are governed by our terms and conditions of supply.

Linking Policy

Certain links in this Website will take you to websites that are not under the control of Safe-Move. When you click on any links, you will leave our website. SafeMove has no control over and will accept no responsibility for any statements, information, material, products or services that are published on or are accessible through any other websites owned or operated by third parties. We will not accept any responsibility or liability for websites we frame and we recommend that you review the website terms and conditions that are applicable to the third party website. The fact that we include links to other websites does not mean that we approve of or endorse any other third party website or the content of that website.

Product, Services and Competition Terms and Conditions

If you apply for any product, service or competition mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product, service or competition, and if there is any contradiction between them the specific terms and conditions relating to the product, service or competition will apply.

We can change the prices and details of products and services (and any offers) shown online at any time, without giving notice. We can only provide products and services if they are available and we cannot guarantee that they will be.

We reserve the right to remove or to stop supplying any product, service or competition on this website at any time without giving notice. If we remove a product, service or competition, we will not be responsible to you.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The logo of Yorkshire Water Services Limited and Safe-Move is a registered Trade Mark and any unauthorised use of the logo may constitute a breach of that Mark. The name or logo of Yorkshire Water Services Limited and/or SafeMove may not be used in advertising or publicity pertaining to distribution of any of the information contained in this website without specific, prior written permission of Yorkshire Water Services Limited and/or Safe-Move.

Disclaimer & Limitations of Liability

Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for :
  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data
  • loss of goodwill
  • wasted management or office time
  • and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This clause does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Changes to Terms and Conditions

Safe-Move has the right to change any of these terms and conditions at any time by posting new terms and conditions on the website. We will make the latest version of the terms and conditions available for you to read at all times.

It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. Your continued use of our Website will be deemed acceptance of the changes to the terms and conditions.

We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product, service or competition that you apply for on our website for your own records.


None of the provisions in these terms and conditions affect your statutory rights as a consumer (where applicable). If any provision of these terms and conditions shall be unlawful, void or enforceable for any reason then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Courts