We hope you never need to complain but if you do here's the procedure you should follow.
Safe-Move Complaints Procedure.
If you have a query or issue regarding either the provision or the content of our CON29DW Drainage and Water search, you should contact us in the first instance. We have put in place procedures to ensure that customers receive support in the event of any complaint. We offer a staged, robust and uniformly efficient complaints process. We aim to provide a high standard of service and to treat you with courtesy and fairness at all times. We welcome any comments you may have and always try to answer queries and resolve complaints quickly and in full.
Formal complaints can be made via the telephone, in writing or via email. We’ll investigate your complaint and try to resolve it fully. If your complaint is fair, we’ll say sorry and do everything to put things right as soon as possible.
Our contact details are:
PO Box 99
free phone 0800 1 385 385
e mail: firstname.lastname@example.org
If you have raised a complaint you can expect the following as a minimum standard from us:
If we consider the complaint to be justified, you can expect the following from us:
Once you have our response, if you are not satisfied with the outcome, or the way we’ve handled it, you can ask for the issue to be reviewed. If this is the case you should write to us without delay, explaining why you remain dissatisfied and what action you would like us to take.
The review will be independent of the original investigations and may overturn the previous decision if appropriate and We’ll let you know the outcome, in writing, within 10 working days.
If we cannot resolve your complaint, have failed to comply with the complaints procedure, or you remain dissatisfied with the output of the review you can refer the matter to The Property Ombudsman Scheme (TPOs). You can obtain further information by visiting www.tpos.co.uk or by e-mailing email@example.com.