Need to cancel one of your searches? Our policy may help.

  • Cancellation requests for SafeMove’s CON29DW Residential and Commercial reports, will be actioned within 24hrs from the date and time of order without further charge, even if the search report has already been completed.
  • At the discretion of the supplier, cancellation requests for third-party conveyancing search products, will be actioned within 24 hours of ordering.
  • If the CON29DW Residential of Commercial search borders with another water company, then SafeMove will attempt to cancel the water only product with the relevant water company at no cost. However, if the cross-border water company declines this request then SafeMove will stand the cost of the water only product and cancel the search for the customer.

Further details on what our customers may expect from us may be read in our Customer Charter.