SafeMove launches its new Customer Commitment

At SafeMove, providing great customer service isn’t simply about delivering property searches. It’s about making it easy to do business with us, being there when our customers need support and continually looking for ways to add value.

That’s why we’re pleased to introduce our new Customer Commitment, setting out clearly what you can expect whenever you work with SafeMove.

Replacing our previous Customer Charter, the new commitment has been developed around three simple principles: Ease, Care and Value. These principles guide how we support our customers, respond to queries and deliver accurate, reliable property search services.

Ease: making it easy for you

We know property professionals have plenty to keep them busy, so dealing with SafeMove should be the easy part.

Our commitment to Ease means keeping our platforms and processes clear and straightforward, providing support tailored to your needs and communicating clearly about what we can do and when we’ll do it

Care: being there when it matters

Behind every search and every query is a customer who needs an answer they can rely on.

Care means taking ownership, responding quickly and providing expert support when you need it. Our experienced team aims to understand your individual needs, keep you informed and make sure you feel valued throughout your dealings with us.

Value: supporting your business

For us, Value is about more than price. It’s about delivering an accurate and dependable service that supports your business and helps property transactions progress smoothly.

That means striving to get things right first time, maintaining consistently high standards and, importantly, listening to your feedback so we can continue improving the service we provide.

Turning our commitment into action

Our Customer Commitment is also supported by clear service standards covering speed and efficiency, specialist support and knowledge, and accountability and advocacy.

These include our aim to return all CON29DW Drainage and Water search reports within 24 hours, support from an allocated Customer Relationship Manager and experienced Search Advisors, regular industry training opportunities and clear processes for helping customers when something doesn’t go to plan.

Ultimately, our Customer Commitment is about making sure the service we provide reflects what matters to our customers: making things easier, showing that we care and delivering genuine value to your business.

You can read our Customer Commitment in full, including our service standards, and download a copy from the Customer Commitment page.