Through our Customer Charter, customers will be able to understand what they can expect from us and the framework of our Customer Promise and Purpose.

Our Customer Promise and Purpose

• We're easy to deal with.
• We're friendly and helpful.
• We get it right first time.

What you can expect from us

• To make me feel I am important to you.
• You are the experts; I trust you to deliver accurate search results.
• To respond to my queries quickly and solve my problems.
• Be clear about what you can and can’t do for me.
• To take ownership, be proactive, helpful and communicate with me.

Our Customer Charter

Forming part of SafeMove's Customer Charter, our Customer Promise and Purpose underpins what you can expect from us.

A copy of our eleven point Customer Charter which is outlined below, may be downloaded from the following link [PDF] or by clicking on the image above.