SafeMove have been members of The Institute of Customer Service for 3 years and achieved ServiceMark in January 2017 demonstrating our continued commitment to customer service. We recognised that for us to ensure our approach to Customer Service was comprehensive, we would look to accredit our Customer Service Training Package through TrainingMark. We’re delighted to say that we have been recognised for meeting the requirements for The Institutes TrainingMark and have gained accreditation.
Vicky Farrell, SafeMove Service Delivery Manager comments.
I am incredibly proud we have achieved the training mark accreditation to ensure our people are skilled, knowledgeable and committed to offering exceptional standards of service.
We recognise that our most valuable asset is our people and continually strive to provide support, training and guidance for our employees to ensure they can reach their potential and are able to achieve the high customer service standards we expect them to provide. There are many ways in which we do this which include the following key areas of focus:
Working with the excellence model, EFQM (European Foundation for Quality Management)
Working our AEBP2W (An even better place to work) team engagement programme
Continuous focus on our Customer Promise
In order to deliver our promises to our customers it is imperative that our team fully understand the customer needs. Customer needs are heard through our regular face to face meetings, customer forums and surveys which are then shared with the team and built in to our business planning process to ensure we meet those needs.
The next step to delivering against our customer promise is through the provision of the Institute of Customer Service Training Mark Accredited Programme. This will support the development of our staff members’ skills and knowledge and behaviours within this area.
At SafeMove we place high emphasis on investing time and resources into the development of our people to achieve their full potential. By doing this, it is our belief that they will support the organisation in achieving great success and will be able to share in the rewards and recognition that this will bring.
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