To achieve the ServiceMark, SafeMove has undergone two surveys - one which was sent to all of our customers so that we could obtain an Independent Satisfaction Score and a second survey which was sent to the SafeMove team so we could collate responses with regard to our commitment to Customer Service. The result of these surveys were extremely high, achieving a 94.3% Customer Satisfaction score against a UK Customer Satisfaction average of 77% and a people perception of Customer service delivery of 89.95% against a UK average of 68%!
An independent assessment undertaken by Examplas who work in conjunction with the Institute of Customer Service visited SafeMove a couple of weeks ago where they were able to see the excellent work SafeMove deliver each and every day and what the future of Customer Service looks like for our customers. The assessor commented "There was evidence during the assessment of a great deal of hard work being carried out to maintain and where possible raise customer service within the organisation and to innovate for customers’ benefit, not just for the purposes of accreditation but to benefit customers, employees and the organisation; many of the actions listed as strengths are embedded in the daily routine of the organisation. The fact that only two elements scored below the ServCheck benchmark must stand testament to this"
The Institute of Customer Service commented “SafeMove is now part of a growing band of organisations who understand that a well thought out customer service strategy can positively affect the bottom line. Achieving ServiceMark, particularly with distinction, is a sign that SafeMove is determined to demonstrate a commitment to continuously improve customer service standards and constantly evolve plans for service improvement. “By acting on the insights gained from customer feedback as part of the ServiceMark accreditation, SafeMove will be in a stronger position to offer customers what they want, when they want and how they want it.” Over the course of the next few years SafeMove will be working with The Institute of Customer Service to ensure that our improvement plans are worked on and that we continue to deliver an excellent service to our customers.