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January's Customer Satisfaction Scores02 February 2024
We're pleased to announce that SafeMove's monthly Customer Satisfaction Score and NPS metric for January 2024, were a perfect 10.0/10 and 100 respectively.
Both measures are above our planned targets for the month.
Thank you to all those customers and other stakeholders who continue to give us feedback on our performance.
Net Promoter Score (NPS)
Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.
The NPS assumes a subdivision of respondents into "promoters" who provide ratings of 9 or 10, "passives" who provide ratings of 7 or 8, and "detractors" who provide ratings of 6 or lower.
The primary objective of the net promoter score methodology is to infer customer loyalty (as evidenced by repurchase and referral) to a product, service, brand, or company on the basis of respondents' responses to a single survey item.
Definition Source: Wikipedia