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COVID-19 Update

Operational Status

During the COVID-19 crisis, SafeMove has closed its offices in order to abide by the government’s social distancing rules. However, our business remains fully operational as mechanisms are in place for our staff to work remotely from home. Our office closure does however, mean that our main 0800 telephone number has also been closed, and we’re encouraging customers to contact us by email wherever possible using for all matters including search and invoicing queries. If you do wish to speak to us, please contact your account manager or one of our remote working staff on the numbers below.

Other operational matters related to our remote working status are detailed later in this article.

Contacting SafeMove

Like our physical offices, our normal 0800 phone line remains closed. Should you need to call us, please contact one of our remote working team members below or send us an email using the address

  • Jill Ratcliffe 07790 615375
  • Susan Dunne 07790 615676
  • Cathryn Clayson (Mon – Wed) 07790 616340
  • Kieran Regan (Tues - Fri) 07790 617650
  • Amy Parkinson (Wed – Fri) 07790 616539
  • Kelly Norcliffe (Mon to Fri) 07790 617767 (pm only each Friday)

Access to the Public Mapping Computer

Some customers use the public mapping computer at our head office in Bradford

Yorkshire Water continues to abide by the government’s advice with respect to employee safeguarding and social distancing measures across all its sites including Buttershaw. To this end, the Buttershaw, Bradford site will remain closed to all external visitors and all but key-worker Yorkshire Water staff.

This means that access to the public asset record mapping computer located on the site, will remain inaccessible to users for the foreseeable future. People requiring asset record plans should continue to request a plan by email using with details of their request citing Map Request in the email's subject line. Maps will be returned by email as soon as possible.

Regrettably, we are unable to offer any interpretation of asset plans obtained through this service.

Other news...


We're exhibiting at LAW2020 Online

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Online Event: SafeMove Land & Property Symposium 23rd Sept 2020

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Service Update: Our Phone Line Reopens Monday 27th July

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