Here at Safe-Move we have expert advisors ready to answer your queries. We are here to support you with your technical questions and if we don’t know the answer we will know somebody who does! Just call our freephone number 08001 385 385. Below are some frequently asked questions, you may find useful.
How do I know which Water Company to contact?
Safe-Move offers national drainage and water searches for all water companies across England and Wales. Alternatively you could visit www.drainageandwater.co.uk a website hosted by Safe-Move for all the water companies of England and Wales, where you will find a postcode look-up facility. This will show you where your enquiry should be directed. Full contact details for each water company are also available on this site.
To whom should I make my cheque payable?
Non-account customers should make cheques payable to Yorkshire Water Services Ltd. Your enquiry should then be forwarded to: Safe-MoveDX 723020 Bradford 20 or Safe-Move PO Box 99 Bradford BD3 7YB.
How can I pay?
If you are a monthly account customer, you will be invoiced for your orders at the end of every month. Alternatively you can order via the website and pay by credit or debit card. We also take orders with a cheque in the post. For a copy of our request form please click the link below.
Request Form Mapping
Request Form Residential Searches
Request Form Commercial Searches
Request Form Home Information Pack's
Do you show private pipes?
Yorkshire Water shows public assets only. All private asset information needs to be obtained from the relevant Local Authority.
Do I have to send a plan with my search request?
We always recommend that you send a plan with every search request, it is essential when the property is a new build or plot. If a plan is not available, grid references are always helpful. The plan does not need to be an Ordnance Survey plan, just a clear plan with the boundary of the property clearly marked.
How do searches get delivered?
You can have your search back via email or through the post. This is entirely your choice; all you need to do is state your preferred method when ordering. Please note that searches are only sent back using one method; you cannot request searches to be sent back both by post and email. You can order searches in a specialist XML format. For more information please contact Paul Midgley on 01274 692365.